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Quality approach

The certification of our four claims departments (Calgary, Paris, Dubai and Shanghai) reflects our commitment to continuous improvement and customer satisfaction on a daily basis. Specifically, MSH INTERNATIONAL's quality policy focuses on three main areas:

LISTENING: Understanding and anticipating the needs and expectations of our clients
  • - client satisfaction surveys
  • - request and complaint tracking tool
PROXIMITY: Close at hand and culturally sensitive to client companies and their employees
  • - multilingual and multicultural teams who are close to businesses and to each individual employee, regardless of their country of residence
INNOVATION: Developing new products and services with real added value
  • - anticipating business needs in the field of international healthcare benefits
  • - designing new products and value-added services
Bureau Veritas Certification

Management practices are standardized across the four claims departments through the existence of shared procedures. In addition, we regularly analyze performance and the quality of our service to ensure the continuous improvement of customer satisfaction.